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Frequently asked questions
What is the return policy?
Return, Exchange & Cancelation
- Each item is made to order, so no returns or exchanges due to sizing.
- Non-Exchangeable/Returnable Items: Personalized or custom items are not eligible for returns or exchanges unless they arrive damaged or defective.
- Customers should review orders carefully before finalizing.
- Contact: contact@talluladesignco.com for order issues.
- Colors may appear slightly different due to screen variations and minor photo edits.
- Apparel is printed using Direct to Garment (DTG), which may result in less vibrant colors than in photos.
Cancellations
- Contact within 6 hours of placing the order.
- Because products are made to order, orders begin processing quickly and cannot guarantee cancellations after 6 hours.
- Contact: contact@talluladesignco.com for questions.
Are any purchases final sale?
Yes—because each item is made to order, all purchases are final sale. We aren't able to accept returns or exchanges for change of mind or incorrect size selection. If your order arrives damaged, defective, or incorrect, please reach out to us—we'll be happy to make it right!
When will I get my order?
Processing Time
Orders typically take 1–4 business days to be made and prepared for shipping.
Shipping & Delivery
Once shipped, delivery typically takes 2–5 business days. These are estimated and cannot be guaranteed. Shipping carriers may experience delays due to weather, natural disasters, holidays, or other circumstances.
Peak Holiday Seasons
During busy shopping periods (Christmas, Valentine's Day, Mother's Day, Father's Day, Black Friday, Cyber Monday), both production and shipping times may be longer than usual. Delivery estimates during these peak seasons are not guaranteed.
Contact: contact@talluladesignco.com
Where are your products manufactured?
Our products are made in & shipped from Louisville, KY. We carefully select our suppliers/partners to ensure our products are great quality.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price at the checkout